I discovered I had been a victim of catalytic converter theft early on the morning I needed to drive in to work. Susie and Dave made sure I got there, and spent a week finding a converter for my car (they're all the rage these days!), took care of getting my car to the muffler shop that actually did the installation, and had it back at their shop so I could pick it up. They took care of dealing with insurance, kept me updated every day so I knew what to expect, how much, and when, and really made a very difficult situation as seamless as possible. I will always be grateful to them and their team for their concern and their kindness.