Honest in the checking and services. They tell me what is recommended versus what is needed and lastly, what is upcoming in the future. They are transparent about their prices and the compares parts pretty accurately. They give me a call before performing addition services - no surprises. Prices are mentioned first upfront and clearly indicates the services that were performed. Friendly services both from Mike and David. Mike always addresses me by "sir" even though I'm young enough to be their son. The waiting area is spacious, tidy and comfortable. The bathroom is also clean. Advice is to make an appointment and your car will be in and out in no time. Lastly, cafes and restaurants are within a block so you can spend your time working or relaxing while waiting. Overall, the service is good; the location is convenient; the price is reasonable. I'm returning to get my Prius serviced.