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Relationship Marketing
It
is not an accident that we have some of the most loyal customers of any
independent repair shop. It's because we consider you essential to our
business. We take care of your vehicles. We rely on your coming back. And
you have. Our customers have been coming to us on average for more than 4 years.
What
we haven't done is make that work for both of us. But now we're changing
that. Your referrals are our lifeblood, why shouldn't you benefit too?
Send
us your friends and family and we will send you HonTech Bucks to use toward
your next service or repair.
To find our referral form click
here....
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When was the last time you tried an
automotive repair shop that you found in the Yellow Pages? Right. That is
why we have dumped our Yellow Page ad and are revamping the way we find
new customers.
Send us your
friends and family...your dentist...your kid's soccer coach..., we will
take care of them the same way we take care of you. Then we will send you
20 HonTech Buck$ to use next
time you bring your vehicle in for service. Read more in the article on
"Relationship Marketing."
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· Service alert for owners of 1994-1997 Accord
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 Honda has put out a service alert for 1994-1997
Accord DX, LX or SE with air conditioner.
These vehicles have a problem with an
exhaust manifold bracket which causes the engine block to crack.
There is a preventative repair that can
be made which costs approximately $125. If you wait until the engine
block is cracked, the repair costs between $500 and $900 - and you still
have a cracked block.
For more information read
this...
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· HonTech Receives AAA Quality Service Award
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To receive a AAA quality service award, a repair shop must
meet extremely stringent standards:
- no member complaints,
- a minimum 99% customer satisfaction rating,
(ours was 100%)
- no facility deficiencies during the Auto Club's
detailed annual inspection of the shop, and
- no facility deficiencies during bimonthly shop
reviews.
"Our quality service award truly
represents the 'best of the best.' Only 4 percent of the repair shops in
the program qualify for this prestigious award," says Ed Lindsay,
program development manager.
The award-winning shops were chosen from
a field of nearly 650 Southern California AAR facilities, which are
independent businesses regularly inspected by the Auto Club.
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· Make an Appointment On-Line
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 Did you know that you could make an appointment with
our service department on-line? Don't wait until we are open, request an
appointment when you remember you need one.
We will get back to you within one
working day.
Make an appointment now...
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· Buying Another Car?
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 Trying to figure out whether you should buy new or
used? How much to spend, what is a good deal, what you can afford.
Our favorite place to go for advice is
the Motley Fool Car Guide.
Motley Fool Car Guide
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